With mall feedback form, the management can gauge shopper's experience about stores and also understand trends to improve further. It assists in tracking repeat customers at various stores and locations. Mall feedback form also helps to manage complaints through real-time negative feedback alerts and notifications. It allows management to take measures to resolve these complaints and to further escalate the problem if required. Our completely customisable mall feedback forms can help you improve your mall and the shopper's experience manifold.
Where can you use this form?As the name suggests, you can use this feedback form in malls at various touchpoints like near the help desk, on every floor, outside departmental stores, near the food court and play centre, shopping centres, washrooms, etc.
What are the benefits of using this form?By using our mall feedback form template, you will be able to measure shopper's experience, employee/sales staff performance, gauge brand's performance in terms of merchandise availability, sizes, colours, customer service, etc. It becomes easier to compare sales figures of different brands. You can also reach back to the customer with our email and SMS campaigns and run a loyalty program with the help of this easy and simple mall store feedback form template. Automatic SMS and email campaigns can be used to reach out to the customer for sale, seasonal discounts, special offers on occasions such as birthdays and anniversaries.
How can you use this form?Mall feedback form can be used at various touchpoints using any one or more of the suitable methods like tablets, kiosks, QR code, email or SMS. The tablet and kiosk feedback provides real-time feedback, whereas QR, SMS or email feedback would notify the concerned person when a customer fills the form. A special email alert will be sent to the authorities if a customer reports negative feedback.